Reboot Remote Managed Services Inc. Privacy Policy
Reboot Remote Managed Services Inc. (doing business as "Reboot Imagine," "we," or "the company") receives, collects, and processes personal data from representatives, employees, and personnel (collectively "Data Subjects") of customers, potential customers, suppliers, potential suppliers, vendors, potential vendors, other users of our services (including our website and social media platforms), and other business contacts (collectively "Business Partners").
The purpose of this Privacy Statement is to describe how Reboot Remote Managed Services Inc. processes Personal Data, what Personal Data we collect, how the data is used, and to whom the data is disclosed. Additionally, we explain how you can control the processing of your Personal Data. Reboot Imagine is committed to being transparent about how we collect and use your data and to meeting our data protection obligations.
What data is collected, stored, and processed?
Reboot Imagine receives, collects, stores, and processes a range of personal data about Data Subjects, including:
Name and contact information (such as email address, phone number, employer name and address, job title/position)
Other information necessary for maintaining the Business Partner relationship, such as billing information, feedback, message history, and marketing preferences
Personal Data processed by Reboot Imagine is mainly collected directly from the Data Subject or through our Business Partner’s direct relationship with the Data Subject. Additionally, Personal Data may be collected automatically when the Data Subject uses our products and services, such as when using our online services (including social media) and visiting our websites.
While certain Personal Data is necessary for using our services (such as contact details of Business Partner representatives), some Personal Data is provided voluntarily. We may also update and supplement Personal Data by collecting data from private and public sources, such as commercially available directories and websites of Business Partners.
Why does Reboot Imagine process personal data?
We process Personal Data of Data Subjects to offer services and maintain our relationship with Business Partners. In this context, Personal Data may be processed for the following purposes:
Registration and delivery of our products and services
Invoicing (including debt collection), recalls, warranties, customer service, feedback, and related communications
Management and administration of our relationship with Business Partners
Identifying potential customers using our services for the purpose of targeting relevant marketing
Registrations for events and webinars
Market and customer analysis and surveys
Contacting the Data Subject to provide information on our services
Business planning and product development
Compliance with legal duties and obligations (e.g., tax law, accounting, product liability obligations)
Ensuring security of our products and services
Ensuring security of our IT environments and protecting data
Presenting legal claims and/or responding to and defending against legal claims
We process Personal Data based on the following legal grounds:
Performance of a contract to which the Data Subject or Business Partner is a party or to take steps at their request prior to entering into a contract
Compliance with legal obligations (e.g., corporate and accounting)
Legitimate interests to inform you about our products and services, maintain the customer relationship, request feedback, and provide marketing information
Who has access to data?
For the purposes stated in this Privacy Statement, Personal Data may be disclosed, when necessary, to authorities, other companies within our corporate group, and third parties, such as service providers (IT vendors, logistics, service companies, marketing agencies conducting marketing on our behalf, etc.). In such cases, Personal Data will only be disclosed for purposes defined in this policy. We do not sell or otherwise disclose Personal Data to third parties outside of Reboot Imagine for their own purposes.
We may share Personal Data in connection with a merger, sale of assets, financing, or acquisition of all or part of our business. Personal Data may also be disclosed to third parties if required under any applicable law, regulation, or order from competent authorities, and to investigate possible misuse of our products and services or to ensure the safety of our products and services.
A list of processors and other recipients can be provided upon request.
How does Reboot Imagine protect data?
Securing the integrity and confidentiality of Personal Data is a top priority for Reboot Imagine. We have implemented adequate technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, or alteration by third parties, such as encryption, access controls, and firewalls. However, due to the evolving cyber threats in the online environment, we cannot fully guarantee that our security measures will prevent unauthorized access to Personal Data or ensure its absolute security during transmission or storage on our systems.
For how long is data kept?
Personal Data collected in connection with our Services will be retained as long as necessary for the purposes defined in this Privacy Statement, unless such data is replaced through regular updates or otherwise. Personal Data related to our Business Partner relationship will be retained for at least five (5) years after the end of the respective relationship or the Data Subject's last contact with us. After this period, we may retain Personal Data for a longer or shorter period if required by applicable law (such as customer data for accounting, tax law, or product liability-related obligations) or other justified reasons. Once the reason for retaining Personal Data ceases to exist, it will be erased without delay.
We regularly evaluate the necessity and accuracy of Personal Data and ensure that incorrect or unnecessary data is corrected or deleted.
Your rights
As a Data Subject, you have several rights under applicable data protection laws:
Access your Personal Data
Obtain a copy of your Personal Data in a structured, commonly used, and machine-readable format
Request correction of inaccurate or incomplete Personal Data
Request deletion or cessation of processing of your Personal Data, where data is no longer necessary for processing purposes
Object to the processing of your Personal Data based on legitimate interests, including for marketing purposes
Request restriction of Personal Data processing if data is inaccurate or there is a dispute about its use
To exercise your rights, you can send a written request to hello@rebootimagine.com.
Updates to this Privacy Policy
Reboot Imagine may update this Privacy Statement at any time by posting a notice on our website or through other applicable means. Data Subjects are encouraged to review this Privacy Statement periodically. If you object to any changes, you may cease using our services and request that we remove your Personal Data, unless required by law to retain it. Unless otherwise stated, the current Privacy Statement applies to all Personal Data we process at the time.
Contact Information
Reboot Remote Managed Services Inc. (registered in Delaware, U.S.A.) is the legal entity determining the purposes and means of processing the information gathered and is the data controller of all the data collected.