Minimize downtime and maximize utilization
Reboot Imagine’s proactive management of VR and AR devices, supported by our IT Service Desk, minimizes downtime and maximizes utilization by continuously monitoring performance, providing timely support, and addressing issues before they impact productivity, ensuring smooth technology operation and allowing teams to stay focused.
Support Options
Essentials
Designed for clients who need provisioning, pre-configuration, device management, and technical support services.
Device Provisioning & Software Pre-Configuration
Remote Headset/Device Fleet Management
Multi-Channel, Technical Support (Level 1 & 2)
Growth
Ideal for clients seeking comprehensive, customized solutions and on-demand support for their operations.
Everything included in Essentials Plan
Dedicated, 24/7 Technical Support (Incl. Level 3)
Preferred Provisioning Pricing
Provisioning & Pre-Configuration
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Standard
Devices come pre-configured with MDM software and selected software. The HMD is shipped in its original box with a standard head strap.
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Premium Pre-Configuration
Devices come pre-configured with MDM software, selected software, and add-ons. Examples include enhanced comfort head straps, carrying cases, non-standard boxing, supplementary devices, and branding signifiers.
Dedicated, White-Glove Support Services
Mobile Device Management (MDM)
Pre-configured devices with MDM software for easy deployment, ongoing device management, enhanced security, and seamless support.
In-House Repair & RMA Services
Streamlined process for receiving and repairing damaged devices, or executing the RMA process if necessary.
Prompt Support with Industry-Leading SLA
Quick solutions within as few as two hours of contact during the work week (dependent on selected tier), prioritizing client needs and providing much-needed peace of mind. Note: weekend response times are somewhat longer.
HIPAA, IT-SEC, and PCI Compliance
Strict adherence to industry standards for data privacy and security.
Multi-Channel Support Availability
Whether contacted via phone, email, or web support ticket, our team stands ready to assist end users to minimize device downtime.
Hardware & Software Agnostic
We support a wide range of hardware and software, ensuring flexibility and compatibility to meet your specific requirements.
Levels of IT Support
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Resolve common issues such as tracking, controller use, login credentials, app side loading, etc.
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Handle more complex support issues such as casting, network troubleshooting, PC/cloud streaming, and server settings.
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Address time sensitive incidents with rapid response, engage with client-side IT, troubleshoot hardware other than covered devices, and provide basic ISV-specific software troubleshooting.
Our Expertise
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Spatial Computers
Virtual Reality (VR)
Augmented Reality (AR)
Mixed Reality (MR)
PC/Cloud VR (PCVR)
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On-Demand IT Support Service Desk
Device Repairs and RMA
IT/SEC and HIPAA Compliances
Wi-Fi, 5G, Edge and Cloud Technologies
Tracking & Simulation Technologies
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Hardware Provisioning
Fleet Management & Deployments
Mobile Device Management (MDM)
Logistics & Storage Support
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Hardware Procurement and Financing Strategies
Simulation Laboratories and Environments
Enterprise Training and Education
Arcades, Entertainment and Activations (LBE)